Frequently Asked Questions

Everything you need to know about shopping with Botané.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are Botané products sustainably sourced?

Yes, we prioritize ethical sourcing and sustainability. We work closely with our suppliers to ensure all materials are harvested responsibly and that our packaging is 100% recyclable.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support global shipping in the near future.