Returns & Exchanges

At Botané, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all tags and protective seals are intact to qualify for a full refund.

3

Label and Ship

Download and print the prepaid shipping label provided through our portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your returned items, we will process your refund or ship your replacement within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing